FAQs

Every rug comes in two pieces. A printed cover that lifts off, and a flat pad that sits underneath it. The cover is the part you see and the part you wash. The pad is the part that gives the rug its cushion and keeps it in place.

Lift the printed cover off the pad and put it in your washing machine. The pad stays on the floor. If you are not sure your machine will take a 5 by 7 cover, email us at hello@maison-mareva.com before you wash and we will help you check.

Every rug comes in 3 different sizes, please refer to each product pages for more details.

That is what the second piece is for. The flat pad sits under the printed cover and keeps the rug from sliding on wood, tile and other hard floors.

Not at the moment. Each rug ships as both pieces together, the printed cover and the pad.

Visa, Mastercard, American Express, Cartes Bancaires, PayPal, Apple Pay, Shop Pay and Klarna.

Yes. All payments go through a secure, encrypted checkout, and your card details are protected at every step of the process.

You will receive a tracking number by email as soon as your order ships. You can also use the Track My Order link in the site menu.

Orders are processed within 1 to 2 business days, so contact us as quickly as you can at hello@maison-mareva.com. Once an order has been accepted we may not be able to change or cancel it.

Posted prices do not include taxes, shipping, handling, customs or import charges unless we state otherwise. Taxes are calculated at checkout.

Not at the moment. If that changes we will add them to the shop.

Shipping is free on every order.

Orders are processed within 1 to 2 business days. It can take a little longer during busy periods.

Once your order has shipped it arrives in 4 to 8 business days.

Yes. It is emailed to you as soon as your order ships.

Delivery times are estimates and can be affected by carriers, weather conditions and customs processing. If your order is running late, email hello@maison-mareva.com with your order number and we will look into it and keep you posted.

You have 30 days from receiving your rug to request a return. The rug needs to be in the same condition you received it, unused, with all original tags attached and in its original packaging. You will also need your receipt or proof of purchase.

Email hello@maison-mareva.com before you send anything back. We will approve the return and give you the return address. Items sent back without approval are not accepted.

If your rug arrived defective, damaged or incorrect, we cover it and send you a prepaid return label. If you changed your mind, return shipping is yours to arrange and pay for. Original shipping costs are not refundable unless the return is down to an error on our side.

The quickest route is to return the rug you have, once the return is approved, then place a new order for the one you want. If the rug was defective, damaged or incorrect, contact us before ordering again so we can sort it out for you.

Email hello@maison-mareva.com as soon as you can, ideally within 30 days of receiving your order. Include your order number and clear photos of the problem. If it is confirmed as our responsibility we send a prepaid return label at no cost to you, then arrange a replacement or a refund.

Once we receive and inspect the return we let you know whether the refund is approved. Approved refunds go back to your original payment method and can take up to 10 business days to process. Your bank or card issuer may need a little longer after that. If more than 15 business days have passed since approval and you have not seen it, email us.

Yes. For orders delivered inside the European Union you have 14 days from receiving the goods to cancel without giving a reason. Contact us within that window at hello@maison-mareva.com. For a change of mind you cover the direct cost of returning the goods. If the rug is defective, damaged or incorrect, we cover it.